We accept return requests made within 7 days of delivery. Requests made after this period will not be accepted.
Non-Returnable Items:
- Products purchased during a sale are not eligible for return or exchange.
- Customized and altered products cannot be returned.
Exchanges:
If you receive an incorrect or damaged item, we offer an exchange only if the request is raised within 24 hours of delivery.
Important Guidelines for Returns
- Items must be unworn, unwashed, and undamaged, with all original tags attached.
- To prevent damage during transit, please reuse the original packaging when returning the product.
- Return requests must be initiated by emailing thegurlyhouse@gmail.com from your registered email ID or by contacting us on WhatsApp at +91-8860012316.
- The return process takes 5-6 working days after your request has been approved.
Partial Refunds (If Applicable)
A partial refund may be granted if:
- The item is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error.
- The return request is made more than 7 days after delivery.
Wrong or Damaged Items Received
All orders undergo strict quality checks before shipping. However, if you receive a damaged or incorrect item:
- Notify us at thegurlyhouse@gmail.com Or WhatsApp us at +91-8860012316 within 3 days of receiving your order.
- Use the subject line: RETURNS when emailing us.
- Returns must be sent within 15 days after email confirmation.
- Clothing sent without prior email or WhatsApp approval will not be accepted.
Hygiene Policy
For health and safety reasons, certain products may not be eligible for return. Please check the Shipping tab on the product page for details.
Refund & Exchange Policy
- We do not offer monetary refunds.
- Only size exchanges or product exchanges of the same value are allowed.
Sale Items
Products purchased during a sale are final sales and are not eligible for return or exchange.
CONTACT US :
TheGurlyHouse@gmail.com or WhatsApp us on +91-8860012316
